Ex Military Renewals Manager Jobs in Manchester - Skills Translation

What would a typical job description look like?

Renewals Manager Job in Manchester About the Candidate: \- You have a strong background in customer service and relationship management \- You are a highly organized and detail-oriented individual \- You have excellent communication and negotiation skills \- You thrive in a fast-paced environment and can handle multiple tasks simultaneously \- You are a problem solver and can think on your feet to find solutions \- You have a proven track record of meeting and exceeding targets \- You are a team player and can collaborate effectively with cross-functional teams \- You have a positive attitude and can remain calm under pressure \- You are adaptable and can quickly learn new processes and systems \- You are passionate about delivering exceptional customer experiences \- You have a genuine interest in helping others and making a difference About the Role: \- Manage and renew customer contracts and subscriptions \- Build and maintain strong relationships with existing customers \- Understand customer needs and provide tailored solutions \- Collaborate with the sales team to identify upsell and cross-sell opportunities \- Negotiate contract terms and pricing with customers \- Track and monitor contract renewals and ensure timely renewals \- Address customer inquiries and resolve issues in a timely manner \- Work closely with internal teams to ensure customer satisfaction \- Provide regular reports and updates on renewal status \- Stay up-to-date with industry trends and market conditions \- Continuously improve renewal processes and strategies Benefits: \- Competitive salary and benefits package \- Opportunities for career growth and development \- Supportive and inclusive work environment \- Flexible working hours \- Training and mentorship programs \- Employee discounts and perks \- Company social events and team-building activities \- Chance to work with a diverse and talented team \- Make a difference in the lives of our customers Note: Military veterans are highly encouraged to apply. While this role is not specifically targeted at military veterans, we value the unique skills and experiences they bring to our team. We are an equal opportunity employer and welcome applications from all qualified individuals.

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Customer Success Roles, explained

As a Renewals Manager in Manchester, you'll be the go-to for ensuring customers stick with us, year after year. It's all about building rapport, understanding their needs, and negotiating terms that keep everyone smiling. You'll be reviewing contracts, flagging up renewal dates, and working your charm to maintain our client relationships. It's a mix of savvy communication, timely follow-ups, and a dash of good old-fashioned customer service.

The skills required for Customer Success Roles

As an ex-military individual, you've got what it takes for a Renewals Manager role: strategic planning, decisive leadership, and robust negotiation skills. Your ability to handle high-pressure situations and your disciplined approach to tasks will serve you well in managing contracts and client relationships.

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Why work in Manchester?

Manchester's dynamic market is ripe for a Renewals Manager, boasting a robust blend of established firms and start-ups. This diversity demands sharp negotiation and relationship-building skills, ensuring a stimulating environment that rewards strategic customer retention efforts and innovative contract management.